Returns & Exchanges
At Heybike Sports, we want you to ride with confidence and offer a 30-day return policy for unused gear and equipment. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for returns or size exchanges.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship Items Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse receives and inspects your gear, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing